Fully Managed Support
CTSM is adept at resolving problems as they arise, but a more proactive and preventative approach will ensure problems are fixed before they affect business performance. CTSM's Fully Managed Support Package means you can relax and focus on running your business, secure in the knowledge that our dedicated team are maintaining and protecting your entire computing infrastructure.
CTSM will securely monitor all systems; ensuring issues are highlighted and dealt with promptly and accurately.
- Protect and enhance your computer system without requiring additional IT staff
- Reduce the need for site visits and call-out charges
- Reduce system down-time
- Advice on where your system is vulnerable
- Active defence against ever-present and increasingly sophisticated security threats, including viruses, spy-ware and Spam
| Fully Managed Support - Technical Overview | |
|---|---|
| Network Monitoring & Alerts | Instant notification of key changes to your operating system and advance alerts of potential problems, such as low disk space, unapproved network access etc. Remote monitoring of important logs such as backup and anti-virus updates. |
| PC Inventory & Computer Audit | Complete computer inventory and software inventory. Scheduled LAN audits. Fully automated and always up to date. |
| PC Remote Control & Support | Remote desktop monitoring of your entire network. Our team of IT experts support and configure all system-critical components. |
| Patch Management | Fully automated security patch scan and deployment. This will actively protect your system against security threats and ensure software is up to date. |
| Windows Event Monitoring & Alerts | Remotely monitoring of Windows system event logs. Helps prevent minor problems becoming major incidents. |
| Software Installation & Update | Remote software installation and updates services. |
| Network Policy Enforcement | Monitor network usage by machine and by application. Define policies and limit network access to approved applications only. |
| Integrated Reports | Comprehensive integrated system management and performance reports. View online or export to HTML, Word or Excel. |